Additional Terms and Conditions The following terms and conditions are in addition to those advised and supplied by your booking platform or apply if you have booked directly. Collectively they are legally binding and accepted by you from the time of booking. Prices, Payment and Arrival Terms All prices are in GBP and inclusive of VAT (currently 20%). Short Term Letting Agreement You have booked a Short Term Letting Agreement only, for the maximum number of persons specified in your booking. You are staying for the agreed number of nights shown on your platform booking confirmation. Please note this does not constitute an Assured Short Tenancy agreement or any other contract permitting you stay longer than the specified departure date on your booking. The apartment cannot be re-let/sublet to any other person, group or party booked. Security Deposit We may contact you prior to check-in to request a deposit of up to GBP300 to cover any additional charges incurred as a result of damage to the property and its contents. It is a condition of booking that the lead guest is responsible for ensuring that all members of the party staying are liable for any damage to individual items and the fabric of the property itself. The deposit will be returned to you after inspection of the property following your check out. Housemartin Homes reserve the right to deduct from the deposit, all amounts chargeable under these conditions, including, but not limited to, further accommodation charges such as a late check-out fee, if appropriate. The deposit will be taken as a pre-authorisation on your card details supplied OR it will be processed as a sale transaction, depending upon the nature and duration of the booking. A pre-authorisation automatically cancels after 10 days. A sale transaction will be refunded to you within 8 days of departure, subject to the conditions of the security deposit being met. Photo ID & Residential Address The lead guest may also be requested to provide photo ID and confirmation of their residential address prior to arrival. Please note it is a condition of booking that all guests must be 18 years of age or over, unless advised otherwise. Also, that only the guests’ named on the reservation may stay in the apartment. If the person booking will not be staying, please advise the actual lead guest name at the time of booking or before arrival. Housemartin Homes reserve the right to refuse a booking and/or check-in where these conditions are not met. In this instance Housemartin Homes will not be held responsible for sourcing replacement accommodation or for any costs to you incurred. Self-Check-in Kindly note that our properties do not have a concierge facility. We will email you your Self Check-in Instructions prior to arrival. This will enable you to check-in at a time that is convenient for you. Check-in is strictly from 15.00 hours on the day of arrival UNLESS agreed otherwise with us. Car Parking If you are arriving by car, you will be advised specific parking instructions for the apartment booked with your Self Check-Information. Your keys will can be in a lock box as advised on your Self Check-in Information. It is your responsibility to return the keys to the lock box. A charge of £100 will be made for any unreturned keys. Housemartin Homes will not be liable for any penalty tickets issued against you or your vehicle or any third party vehicle associated with you. Electric Vehicles There are no electric vehicle charging points at any of our properties. Please check for local points and their availability before booking. Any attempt to charge a vehicle by a third party cable or other means, will be deemed as a breach of contract. This could result in eviction with no refund. Electric and Gas Fair Use Policy We operate a fair use policy for the above utilities. We ask you to be considerate with regard to energy consumption, such as turning lights off when exiting the property and closing windows when using the central heating. If energy consumption is considered to be excessive we reserve the right to make an additional charge per kilowatt for energy you have consumed during your stay. We will communicate this to you beforehand. Cancellations If you need to cancel your booking, this must be done directly with your booking platform or with Housemartin Homes if appropriate. The relevant cancellation policy will apply. No show arrivals are non-refundable and non-transferrable. Extending your Booking Extensions may be possible dependant on availability. Please contact Housemartin Homes on +44 (0)7535 654168 to check availability first. Should the same apartment not be available we shall advise you of any available, alternative properties. In the very unlikely event that we will need to cancel your booking, we will provide a full refund either via your booking platform or via the payment method used to secure your reservation. this will be deemed as full and final settlement. Changes to your Booking On occasion, it may be necessary to re-allocate your apartment. This will be of similar standard in either the same or a similar development. We shall endeavour to inform you of any changes prior to arrival. Should none of these options be acceptable you may cancel the booking without notice and receive a full refund, which will be deemed as full and final settlement. We regret that we cannot accept liability for any loss, damage or additional expense where a booking needs to be altered or cancelled, or we are unable to perform our obligations due to events that could not have been reasonably foreseen or avoided, such as structural or operational failures with the apartment, such as but not limited to: access to the apartment, flooding, loss of power supply, loss of water supply, war, terrorist activity, natural/man-made disaster, adverse weather conditions etc. Pets We do not allow pets at any of our locations as per the terms of the building leases, unless agreed with Housemartin Homes, prior to booking. Guests found to have pets will be asked to re-house them immediately and any losses caused from damage or infestation will be chargeable to the guest, together with a cleaning fee of £200. Smoking Smoking is strictly prohibited in all our apartments and on balconies. This is due to fire risk and for the benefit of future guests. Guests found to be smoking, or evidence of smoking either during your stay or on departure will incur an additional cleaning fee of £200. Smoking is not permitted in underground or over ground car parks for safety reasons. Guests will also be fully responsible for any damages/burns, additional cleaning or refurbishment work required as a result of smoke damage. Number of Occupants Only the maximum numbers of guests confirmed at the time of booking are allowed to reside at the apartment. We reserve the right to refuse entry to or evict anyone should there be a breach of this condition. Should unauthorised additional guests be found, then Housemartin Homes reserve the right to evict the occupants or apply an additional charge. The apartment cannot be re-let or sublet to any other person, group or party other than the lead booker. Children All children under 2 years are charged GBP 5 per night for children's cots/cribs. All children 12 years and under are charged GBP 25 per night for extra beds. The maximum number of extra beds in any apartment is one. These are available upon request only and must to be confirmed by Housemartin Homes. Supplements are not calculated automatically in the total costs and will need to be paid for separately prior to your stay. Noise Levels A noise curfew is in operation at all apartments between 22.00 hours and 08.00 hours. Please kindly refrain from excessive noise levels and loud music at all times in consideration for other residents. Please be mindful of this when using audio equipment. Any complaints received may result in immediate eviction with no refunds due. Nuisance/Anti-Social Behaviour Complaints of any type that are received will be taken seriously and will be acted upon. We kindly ask guests to please consider your neighbours. Our apartments are not suitable for stag and hen groups, private parties, gatherings or multiple occupants and we do not knowingly accept bookings from such groups. We operate a zero tolerance policy and must respond to any complaints received no matter what the nature or cause. We are obliged to act in the interests of the residential development and its other residents. This may result in all guests being evicted immediately. Refunds will not be permitted and we will not be liable for sourcing alternative accommodation or for paying such costs that may be incurred as a result of eviction. If deemed necessary, noise or anti-social behaviour will be reported to the police for their intervention. Reason for Booking Housemartin Homes reserves the right to ask for your reasons for booking. This is for insurance and marketing purposes. Guests found to be in breach of the reason supplied may be evicted without a refund. Housemartin Homes do not condone guests staying for illegal or immoral purposes. If this should become known to Housemartin homes we reserve the right to evict the occupants without a refund. Rights of Access Representatives and sub-contractors of Housemartin Homes have a right to access the property at any time for the purposes of carrying out essential maintenance/repair work or to carry out an inspection or viewing. We will endeavour to contact you prior to entry to seek your permission. However, if it is deemed an emergency or legally necessary, such as for health and safety, medical reasons, or to investigate the report of a serious incident, we reserve the right to access the apartment at any time without prior notice. Additional Charges Damages:- Guests are fully responsible for taking all reasonable care of the property, its fixtures and fittings and its contents during your stay and we would expect you to leave the property in a good and clean condition upon departure. If accidental damage does occur during your stay, then kindly let us know prior to departure and we shall advise if any charges are due. Any damages or missing items found either during or at the end of your stay will be advised to the booker and re-charged accordingly for their repair or replacement. In the event an apartment is left uninhabitable, we also reserve the right to charge for any lost revenue in addition to the cost of the repairs and/or replacements. Photographic evidence will be provided where possible. Additional Cleaning Our house-keepers will attend the apartment on your departure; however we would request that you leave the apartment in a clean and tidy condition. Any apartments requiring additional cleaning time due to poor condition will incur a £200 cleaning fee. If in our opinion, further professional cleaning is required due to smoking, marks/stains on upholstery or carpets a further cleaning fee of £200 will be charged. Keys One set of keys and entry fob will be provided for each booking, unless a second set is requested. On your departure morning, keys should be returned by check out time at 10.00 hours to the same collection lockbox. In the event of non-returned or part-returned keys a charge of £150 will be made. If you lose your keys during your stay or lock yourself out of your apartment and require re-entry assistance then a fee of £150 will be payable, in addition to the fee for any lost keys and/or fobs. Declined Card Payments In the event you book with a credit card and we are unable to receive cleared funds from the card, the booking and contract will be cancelled. Housemartin Homes will not be liable for finding alternative accommodation. If it is necessary for additional charges to be made (including accommodation charges) and payment cannot be obtained from the card details supplied, we shall invoice the booker/lead guest who will become responsible for payment of our invoice in full within 14 days. Failure to pay will then result in further legal action being taken to recover the monies due. Early and Late Check-outs Early check-ins and late check-outs are available subject to occupancy – please request these from Housemartin Homes at the time of booking or prior to check-out. Please do not presume you are able to check in early (prior to 15.00 hours) or stay in your apartment later than check out (10.00 hours) without having pre-booked this facility. These arrangements must be made prior and are subject to availability base on the previous outgoing guest or the new incoming guests or the cleaner’s availability and scheduling. Charges for Early Check In a) Earlier than 13.00 hours on the day of arrival = £60. b) For Check in between 13.00 – 15.00 hours = £40 per apartment. Charges for Late Check Out a) For Check outs between 10.00 – 13.00 hours = £40 per apartment. b) For Check outs between 13.00 – 15.00 hours = £60 per apartment. Emergencies In the case of an emergency with your apartment such as a leak, or power loss, then please contact us on the following number: +44 (0) 7535 654168. Please note: Broadband connection issues, a complaint with the apartment and any other customer service related issues are not deemed as emergencies. We will always endeavour to respond and resolve such matters in a timely manner to minimise impact to your stay. Any call outs resulting in a non-emergency or through no fault of ourselves will be charged £100. Personal Effects/Personal Injury/Insurance Housemartin Homes cannot be held responsible for any damage or loss to either your personal belongings, or for any personal injury that may occur during your stay, whether inside the apartment, during access to the apartment or in the car park. This includes damage to any vehicles whilst on the property site. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including (but not limited to) mechanical breakdown, illness or failure of any public service supply. UK Travel Insurance We would highly recommend that all guests obtain appropriate UK travel and personal insurance cover, including cover for their personal effects as this is not provided or included as part of your booking. Liability We use all reasonable efforts to ensure that the apartments offered by Housemartin Homes are health and safety compliant and that high operational standards are maintained. We are not liable and cannot be held responsible for the actions of other residents/owners or any other suppliers involved in your stay. Complaints We hope that you will have an enjoyable stay with us, but in the event that you are not entirely satisfied with any aspect of your stay or the service being provided by us, then please notify us DIRECTLY as quickly as possible via your booking platform, phone call, text or Whats App, so that we can assist. You may also contact us by emailing an explanation of the complaint to: housemartinhomesbedford@gmail.com Acceptance of our Terms & Conditions All bookings and payments are subject to the above Terms and Conditions, which have been supplied to you after booking, via your booking platform, or directly to you if booked with Housemartin Homes. Once the booking is confirmed, it is deemed that the Booker on behalf of all persons within the party and all third party persons involved with the booking, have read and agree to be bound by these terms and conditions, in addition to those supplied by the booking platform