Prices, Payment and Arrival Terms

All prices quoted are in GBP and inclusive of VAT (currently 20%). All rates quoted are fully inclusive of utilities, council tax, TV license fee, 24 hour parking, unlimited Wi-Fi access, linen and towels. Please note that unless specified when booking, a minimum stay of 3 nights applies to all properties.

 

Full payment is required at the time of booking for the reservation period. This can be made via valid debit/credit card details or by BACS transfer. A deposit of GBP150 will also be made via a pre-authorisation to your card details supplied when booking to cover any additional charges incurred. Housemartin Homes reserve the right to deduct from the card details provided, all amounts chargeable under these conditions, including, but not limited to, further accommodation charges.

 

The lead guest may also be requested to provide photo ID on arrival and the credit card used for payment. Please note you must be over 18 to book an apartment. Housemartin Homes reserve the right to refuse a key hand-over at their discretion, where by a full refund will be given. In this instance Housemartin Homes will not be held responsible for sourcing replacement accommodation or for any costs incurred.

 

All payments are due in advance of occupation. We accept Visa, and Mastercard. If problems are experienced in obtaining funds from the credit card details provided, this may result in your booking being cancelled.

 

Self-Check-in/Meet and Greet Service

Kindly note that our properties do not have a check-in area, so the following arrangements will be made:

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Self-Check-in: We will email you Self Check-in Instructions. This will enable you to check-in at a time that is convenient for you. The apartment will be available from 15.00 hours on the day of arrival unless agreed otherwise.

Meet and Greet Service: The company will arrange a meet and greet service to provide you with your key and take you to the apartment. PLEASE ADVISE YOUR EXPECTED TIME OF ARRIVAL, to facilitate this and whether you will be arriving by car or on foot. If by car then please supply YOUR VEHICLE COLOUR AND MODEL to help us identify you. If you are delayed, please call the following number +44 (0)7535 654168 to arrange an alternative time.

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Car Parking

If you are arriving by car, you will be advised where your designated parking space is located prior to arrival. You may be provided with a Car Parking Permit, which MUST BE DISPLAYED AND VISIBLE at all times from the outside of your vehicle. Parking at some of our apartments is controlled by private companies, who are very vigilante and will issue a parking penalty to cars not displaying the correct permit. It is your responsibility to display the permit at all times.

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Penalty Tickets

In the event that you receive a penalty ticket, this is payable by yourself directly to the parking management company. Housemartin Homes do not accept responsibility for parking penalties, under any circumstances.

 

Cancellations

If you need to cancel your booking and you made this through a third party such as Booking.com, then you need to cancel directly with them. If you made your booking directly with Housemartin Homes you can cancel by phone or via email. Any payments made prior this point are non-refundable and non-transferable to alternative dates. Non-arrivals are also non-refundable and non-transferrable.

 

Extending your Booking

Extensions may be possible dependant on availability. Please contact Housemartin Homes on +44 (0)7535 654168 to check availability. Should the same apartment not be available we shall advise you of any alternative properties.

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Changes to your Booking

On occasion, it may be necessary to re-allocate your apartment. This will be of similar standard in either the same or a similar development. We shall endeavour to inform you of any changes prior to arrival. Should none of these options be acceptable you may cancel the booking without notice and receive a full refund, which will be deemed as full and final settlement.

In the very unlikely event that we will need to cancel your booking, we shall attempt to find a suitable alternative for you for the same price. Should this not be acceptable to you or possible for us to find a suitable alternative, a full refund will be given and this will be deemed as full and final settlement.

We regret that we cannot accept liability for any loss, damage or additional expense where a booking needs to be altered or cancelled, or we are unable to perform our obligations due to events that could not have been reasonably foreseen or avoided, such as structural or operational failures with the apartment and access

 

Pets

We do not allow pets at any of our locations as per the terms of the building leases. Guests found to have pets will be asked to re-house them immediately and any losses caused from damage or infestation will be chargeable to the guest, together with an administration fee of £75 to the card details provided, or taken from any deposits which have been held.

 

Smoking

All of our apartments are strictly no smoking. Guests found to be smoking, or evidence of smoking either during your stay or on departure will incur an instant cleaning fee of £150. Some apartments provide walk-on balconies which you are welcome to use. Smoking is not permitted in underground or over ground car parks for safety reasons. Guests will also be fully responsible for any damages/burns, additional cleaning or refurbishment work required as a result of smoke damage. Any charges applicable will be made to the credit card details held or deducted from any deposit held.

 

Number of Occupants

Only the maximum numbers of guests confirmed at the time of booking are allowed to reside at the apartment. We reserve the right to refuse entry to or evict anyone should there be a breach of this condition. Use of fold up/sofa beds are only permitted when booked through us with the appropriate fee. These are usually placed in the Lounge area. Should the unauthorised use of these items or additional guests be found, then a charge will be applied. The apartment cannot be re-let/sublet to any other group/party without the prior knowledge and consent of Housemartin Homes.

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Children

All children under 2 years are charged GBP 5 per night for children's cots/cribs. All children 12 years and under are charged GBP 15 per night for extra beds. The maximum number of extra beds in any apartment is 1. These are available upon request only and must to be confirmed by Housemartin Homes. Supplements are not calculated automatically in the total costs and will need to be paid for separately prior to your stay.

 

Noise Levels

A noise curfew is in operation at all locations between 22.00 hours and 08.00 hours. Please kindly refrain from excessive noise levels and loud music at all times in consideration for other residents. Any complaints received will result in immediate eviction with no refunds due.

 

Nuisance/Anti-Social Behaviour

Complaints of any type that are received will be taken very seriously and will be acted upon. We kindly ask guests to please consider your neighbours. Our apartments are not suitable for stag and hen groups, private parties, gatherings or multiple occupants and we do not knowingly accept bookings from such groups. We operate a zero tolerance policy and must respond to any complaints received no matter what the nature or cause. We are obliged to act in the interests of the residential development and it’s other residents. This will result in all guests being evicted immediately. Refunds will not be permitted and we will not be liable for sourcing alternative accommodation or for paying such costs that may be incurred as a result of eviction. If deemed necessary, noise or anti-social behaviour will be reported to the police for their intervention.

Please note: In the interests of the above, leisure bookings may be required to give a reason for their stay. Guests found
to be in breach of the reason supplied may be evicted without a refund.

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Rights of Access

Representatives and sub-contractors of Housemartin Homes have a right to access the property at any time for the purposes of carrying out essential maintenance/repair work or to carry out an inspection or viewing.

We will however, endeavour to contact you prior to entry and with the minimum of inconvenience to guests, however we do reserve the right to access the apartment at any time without prior

 

Additional Charges

 

Damages:-

Guests are fully responsible for taking all reasonable care of the property, its fixtures and fittings and its contents during your stay and we would expect you to leave the property in a good condition upon departure.

 

If accidental damage does occur during your stay, then kindly let us know prior to departure and we shall advise if any charges are due. Any damages or missing items found either during or at the end of your stay will be advised to the booker and re-charged accordingly for their repair or replacement, using the credit card details supplied, or deducted from any deposit held. In the event an apartment is left uninhabitable, we also reserve the right to charge for any lost revenue in addition to the cost of the repairs and/or replacements. Photographic evidence will be provided where possible.

 

Additional Cleaning:-

Our house-keepers will attend the apartment on your departure; however we would request that you leave the apartment in a tidy condition. Any apartments requiring additional cleaning time due to poor condition will incur a £75 cleaning fee. If in our opinion, further professional cleaning is required due to smoking, marks/stains on upholstery or carpets a cleaning fee of £150 will be charged.

 

Keys:-

One set of keys and entry fob will be provided for each booking. On your departure morning, keys should be returned by 10.00 hours in the manner advised to you at check-in. In the event of non-returned or part-returned keys a charge of £150 will be made. If you lose your keys during your stay or lock yourself out of your apartment and require re-entry after office hours (17.30 hours onwards) or during a weekend, then a fee of £100 will be payable, in addition to the fee for any lost keys and/or fobs. 

 

Declined Card Payments:-

In the event that additional charges are made (including accommodation charges) and payment cannot be obtained from the credit card details held for any reason, we shall invoice the booker/lead guest who will become responsible for payment of our invoice in full within 14 days. Failure to pay will then result in further action being taken to recover the monies due.

 

Other Charges:-

Early check-ins and late check-outs are available subject to occupancy – please request at time of booking or prior to check-out.

 

Please do not presume you are able to check in early (prior to 15.00 hours) or stay in apartments later than check out (no later than 10.00 hours) without having pre-booked this facility with us, as this is always subject to availability due to previous outgoing and incoming guests. Please remember they may have booked this facility.

 

Charges for Early Check In :

a) Earlier than 12 Noon = Full nightly rate as the apartment would have to be closed for sale, for the night prior.

b) For Check in between 12.00 – 15.00 hours = £30 per apartment.

 

Charges for Late Check Out

a) For Check outs between 10.00 – 13.00 hours = £30 per apartment.

b) After 13.00 hours = Full nightly rate as the apartment would have to be closed for sale.

 

Emergencies

In the case of an emergency with your apartment such as a leak, or power loss, then please contact us on the following number: +44 (0) 7535 654168.

 

Please note: that Sky issues, broadband connection issues, a complaint with the apartment and any other customer service related issues are not deemed as emergencies and will NOT be dealt with outside office hours (Monday to Friday 09.00 – 17.30). Any call outs resulting in a non-emergency or through no fault of ourselves will be charged £100.

 

Personal Effects/Personal Injury/Insurance

Housemartin Homes cannot be held responsible for any damage or loss to either your personal belongings, or for any personal injury that may occur during your stay, whether inside the apartment, during access to the apartment or in the car park.

 

Neither we, nor our representatives, can be held responsible for any circumstances beyond our control, including (but not limited to) mechanical breakdown, illness or failure of any public service supply.

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We would highly recommend that all guests obtain appropriate travel and personal insurance cover, including contents cover for their personal effects as this is not provided or included as part of your booking.

 

Liability

We use all reasonable efforts to ensure that the apartments offered by Housemartin Homes are health and safety compliant and that high operational standards are maintained. We accept responsibility to take reasonable care in the organisational aspects of the stay, however we are not liable and cannot be held responsible for the actions of other residents/owners or any other suppliers involved in your stay.

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Complaints

We hope that you will have an enjoyable stay with us, but in the event that you are not entirely satisfied with any aspect of your stay or the service being provided by us, then please notify us as quickly as possible so that we can assist, by emailing an explanation of the complaint to: housemartinhomes@mail.com.

 

Acceptance of Terms & Conditions

All bookings and payments are subject to our Terms and Conditions, which have been emailed to you via Booking.com. It is deemed once the booking is confirmed that the Booker on behalf of all persons within the party and all third party persons involved with the booking, have read and agree to be bound by these terms and conditions.